Embassy Suites By Hilton Philadelphia Center City

Air conditioner in room noisey

I liked how big the beds were and I liked you provided extra towels

I can not believe you charge 40 to park overnight after charging me 200 for the room and for that reason alone I would never stay there again..

The hotel is in a great spot, easy to walk to downtown attractions. The staff were mostly knowledgeable and were friendly and helpful. The space was so large we didn't quite know what to do with it all - perfect for a longer stay. We would definitely stay here again.

The shower has a lower ceiling for anyone over 6'4" but is manageable.

I loved everything about this hotel. The rooms were comfortable and spotless but the best thing about this hotel was the staff. What lovely people and they treated us like we were the only people in the hotel. I can't wait to stay again and if you are in Philly make this your destination hotel.

The room was huge and the location was perfect for me. The nreakfast was really good too

I think that the rooms could be updated a bit.

The courtesy of the staff and personnel. The room was big and comfortable. Nice balcony and city view.

My room was not fully cleaned the day after my arrival. Only the bathroom was cleaned. I could not understand why they left my bed undone. And the trash cans inside the room were left with all the trash. The Breakfast (Food) and the room where they serve it is not pleasant at all. I did not like it.

Very good location - plenty of cabs available when needed. Staff was accommodating to special request which was very much appreciated.

They accomodated a last minute booking I needed to make to attend a memorial service.

There was only a smoking floor available which cost $299 for the suite. The lobby and common areas for the most part were clean, but the room had a stale smell, and we needed to wipe the countertops and tabletops as they were filmy. We left the balcony door open all night and ran the ac to get rid of the smell. Perhaps Embassy Suites should adopt the nationwide trend of designated smoking areas.

Excellent Staff and clean spacious suites. Close to all you need to do in Philadelphia

Could use a better restaurant

The location is very convenient. Embassy Suites has been my top choice for years.

Facility is old. Interior doors and shower tubes are due for replacing.

Housekeeping. They provided extra towels and coffee.

The greeting. I was not treated like all other customers when checking in. I was asked can I help you, instead of, Welcome, are you checking-in. Also, I had to ask for my own list of restaurants nearby, while all other customers were offered one. One last thing, Everyone else was given a service with a smile, while I got the feeling of I was wasting their time.

Great staff! Arron the Valet was very helpful and a true gentleman.

Staff were very friendly and helpful! The concierge actually walked with us to show us the location of the local convenience store at 2 am!

Air conditioning system was not able to fully cool the unit to a comfortable temperature.

Family and friends stayed at the Embassy Suites for a wedding and everyone was wonderful. The accommodations, great location and excellent customer service.